Welcome to Dreampitch (referred to as the "Website"), your premier online destination for daily fantasy cricket games. At INNOVISIONARY SOFTWARE PRIVATE LIMITED (referred to as "we," "our," "us," or "Dreampitch"), your privacy is of utmost importance to us. 

This Privacy Policy is an integral part of the Terms of Use governing your use of our Website and associated services, including our mobile application, which can be found on Google Play, the App Store, and our official website (collectively referred to as the "Services").

In this Privacy Policy, we will outline how we collect, use, share, and protect your personal information. We are committed to ensuring that your personal data is treated with the utmost care and respect. By using our Services, you agree to the terms and practices outlined in this Privacy Policy.

Collection of Personal Information

At Dreampitch, we take your privacy seriously and are committed to safeguarding your personal information. This section of our Privacy Policy outlines the circumstances under which we collect personal information from you, our valued users and members, and the types of information we collect.

We collect personal information in the following situations:

1. Newsletter Subscription: If you opt to subscribe to our newsletter, we collect your personal information to deliver updates and relevant content to your inbox.

1. Membership Application: When you apply for membership on our platform, we collect the necessary information to process your application, provide member services, and ensure the security of our platform.

1. Account Management: We collect personal information to maintain and manage your account effectively, enhancing your overall experience on our website.

1. Customization: To tailor our services and provide you with a personalized experience, we may collect information to develop content, services, or products that align with your preferences and needs.

1. Communication: We use your personal information to communicate with you regarding your account, important updates, and any matters related to our services.

1. Marketing: For marketing purposes, which include research, promotions, newsletters, and informing you about products or services we believe may interest you, we may use your personal information. This can be through email, SMS, or telephone.

Types of Personal Information We Collect

The personal information we generally collect from our users and members includes:

• Name
• Residential Address
• Date of Birth
• Gender
• Email Address
• Phone Number(s)
• Personally-submitted Preferences
• Bank Account and Credit Card Information
• Permanent Account Number (PAN)
• Financial Information
• Identity Verification Information
• Recordings of Website Activity and Emails

How We Collect Information

We primarily collect personal information directly from you when you use our services or through telephone interactions. Additionally, we may collect information indirectly through agents or affiliates engaged in marketing activities. Legal obligations may also require us to collect certain personal information from our users.

We may collect personal information from job applicants, employees, and individuals associated with our business partners and service providers, mainly limited to name and contact details necessary for managing employment or business relationships.

Automatically Collected Information

When you access our services, certain information may be automatically collected and stored, including your computer's IP address, browser type and language, access date and time, and the domain name used to link to our services.

Use of Cookies

Cookies may be placed on your computer when you visit our services. These are data pieces stored by your web browser containing information about your website usage. Cookies help us with fraud detection, statistical analysis, system administration, and internal management. Please note that cookies do not compromise your security.

Disclosure of Personal Information

We value your privacy and do not disclose, trade, sell, or rent your personal information except as outlined in this Privacy Policy. Your personal information is used for purposes related to providing services, administering memberships, and enhancing our platform.

We may disclose your personal information to:

• Agents and affiliates assisting in promotional and marketing activities.
• Organizations providing services such as IT, consultancy, and advisory services.
• Third parties, as notified at the time of collecting your information.
• Law enforcement agencies or regulators if required to address unlawful activity or serious misconduct.
• Stakeholders with anonymized information for business efficiency.
• To protect the integrity of specific sports, by assisting controlling bodies.
• When required by law or authorized by law.
• We ensure that any third party adheres to this Privacy Policy when handling your personal information.

Security of Your Personal Information

Your account is protected by login credentials known only to you. We encourage you to maintain their confidentiality and log out after using our services. While we take reasonable security measures, no data transmission over the Internet is entirely secure. Thus, we cannot guarantee the security of information transmitted to us.

Information posted on public platforms within our services may become public information and is not secure.

We store and protect personal information from misuse, loss, and unauthorized access, modifying it only with authorized access.

Personal Information about Children

Our services are not intended for individuals under the age of 18 ('Children'). We do not accept their information for account creation. Parents or guardians are responsible for monitoring their children's online activities.

Access to and Correction of Personal Information

You have the opportunity to correct and update personal information at any time. If you believe your information is inaccurate, incomplete, or outdated, please contact us, and we will investigate and make necessary corrections. Access and correction can be done through the "My Account" section or by contacting us.

Changes to Our Privacy Policy:

We understand that things can change, including our services and the laws that govern them. That's why we want to be upfront with you. If we ever need to make important updates to our privacy policy, we'll let you know. We believe in keeping you informed every step of the way.

Complaints and Further Information

If you have concerns about your privacy or wish to make a complaint, please contact our Grievance Officer at [email protected]. We will promptly investigate and address your concerns. For any queries or further information about our Privacy Policy, please also reach out to [email protected].

Thank you for choosing Dreampitch. We are committed to protecting your privacy while providing you with an exceptional fantasy cricket experience.