At Dreampitch, we strive to make your fantasy cricket experience exciting and hassle-free. We understand that there may be instances where users require a refund for payments made on our platform. To ensure clarity, we have established a comprehensive refund policy for users to review and understand their rights and responsibilities.

Our Refund Process Overview:

Transaction Confirmation:

Once a transaction is confirmed, it is considered final and cannot be canceled. However, we may consider a cancellation request at our discretion under certain conditions.

Cancellation Request:

Users can request a cancellation and refund by sending an email to us or by contacting our support team.

Refund Obligations:

We are not obligated to refund any amount paid for participation in the paid versions of the Contests after a specified date. Refunds may be considered for cancellation requests received at least 2 days before the round's commencement.

Refund Terms:

If approved, we will issue a refund after deducting any applicable fees and taxes. Users may need to agree to additional terms and conditions at the time of the transaction, which will govern the refund process.

Refund Method:

Refunds will be issued using the same mode or financial instrument used for the original transaction.

Processing Time:

Our internal review team may take between 5 and 7 business days to process a refund.

Tax Deductions:

Winnings are subject to tax deductions (TDS) as per the Income Tax Act of 1961. TDS certificates will be provided for documentation, and winners are responsible for paying all other applicable taxes.

Policy Modifications:

Please note that we reserve the right to modify these terms and conditions without prior notice.

Our refund policy aims to be transparent and straightforward. We are committed to ensuring that your experience on our platform is enjoyable and hassle-free.